.operator-portal{max-width:1100px;margin:auto;padding:24px}.portal-header{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:32px}.portal-metrics{display:grid;grid-template-columns:1fr 1fr;gap:16px}.portal-metrics strong{display:block;font-size:32px;margin-top:10px}.portal-queue{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:16px 0;border-bottom:1px solid var(--border,#ddd)}.portal-queue small{display:block}.portal-queue button{margin-left:12px}#portalMessage{min-height:24px}#portalMessage.error,#portalReasonError{color:#bd3434}.operator-portal article{margin-bottom:20px}.operator-portal .login{margin:48px auto;max-width:440px}#portalReason textarea{width:100%}@media(max-width:600px){.operator-portal{padding:16px}.portal-header{flex-wrap:wrap}.portal-queue{align-items:flex-start;flex-direction:column}.portal-metrics{grid-template-columns:1fr}}

.portal-admin-access{margin-top:24px;padding-top:24px;border-top:1px solid var(--border,#ddd)}.portal-admin-button{display:flex;align-items:center;justify-content:center;gap:12px;width:100%;min-height:64px;padding:16px 20px;border:2px solid currentColor;border-radius:12px;font-size:17px;font-weight:700;line-height:1.4;text-align:center;text-decoration:none;box-sizing:border-box}.portal-admin-button:hover{background:rgba(100,116,139,.1)}.portal-admin-button:focus-visible{outline:3px solid currentColor;outline-offset:4px}.portal-admin-button span{font-size:24px}

/* Login shares the administration screen's card, spacing and theme tokens. */
body.portal-login .operator-portal{max-width:none;padding:0}body.portal-login .portal-header{display:none}body.portal-login #portalAuth{display:grid;place-items:center;min-height:100vh;min-height:100dvh;padding:25px;background:radial-gradient(ellipse at 20% 0%,var(--accent-soft),transparent 70%)}body.portal-login .login{width:100%;max-width:425px;margin:0;padding:36px;box-sizing:border-box}body.portal-login .login .brand{margin-bottom:36px}body.portal-login .login h1{font-size:25px}body.portal-login .login label{margin:20px 0}body.portal-login #portalMessage:empty{display:none}body.portal-login #portalMessage:not(:empty){position:fixed;bottom:20px;left:50%;transform:translateX(-50%);z-index:20;max-width:calc(100vw - 32px);width:max-content;margin:0;padding:12px 18px;border:1px solid var(--line);border-radius:10px;background:var(--surface);box-shadow:var(--shadow)}.portal-admin-access{border-color:var(--line)}.portal-admin-button{color:var(--accent);background:var(--surface-soft);border-color:var(--line);font-size:15px;min-height:64px}.portal-admin-button:hover{background:var(--accent-soft);border-color:var(--accent)}@media(max-width:600px){body.portal-login #portalAuth{padding:20px 16px}body.portal-login .login{padding:28px 24px}.portal-admin-button{padding:14px 12px}}
/* Operator workspace: shared surfaces, hierarchy and operational states. */
body:not(.portal-login) .operator-portal{max-width:1280px;padding:24px 32px 48px}.portal-header{padding-bottom:20px;border-bottom:1px solid var(--line);margin-bottom:24px}.portal-header>span{margin-right:auto;color:var(--muted);font-size:13px}.portal-page-heading,.portal-section-heading{display:flex;justify-content:space-between;align-items:center;gap:20px;margin-bottom:20px}.portal-page-heading h1{margin:0 0 6px;font-size:28px}.portal-page-heading p,.portal-section-heading p,.portal-controls p{margin:4px 0 0;color:var(--muted)}.portal-section-heading h2,.portal-controls h2{margin:0;font-size:18px}.portal-section-heading>span{font-size:12px;color:var(--muted)}.portal-page-heading .eyebrow,.portal-section-heading .eyebrow{margin-bottom:8px;color:var(--accent)}
.portal-hero{display:flex;align-items:center;justify-content:space-between;gap:32px;padding:28px!important;border-left:4px solid var(--accent)}.portal-identity{display:flex;align-items:center;gap:16px;min-width:0}.portal-avatar{width:56px;height:56px;border-radius:16px;display:grid;place-items:center;flex-shrink:0;background:var(--accent-soft);color:var(--accent);font-size:18px;font-weight:750}.portal-identity h2{font-size:24px;margin:2px 0 6px;overflow-wrap:anywhere}.portal-identity p{margin:0;color:var(--muted)}.portal-identity .eyebrow{font-size:10px}.portal-current{display:flex;flex-direction:column;gap:8px;max-width:360px}.portal-current>span,.portal-current small{color:var(--muted);font-size:12px}.portal-current>strong{font-size:23px;line-height:1.3}.portal-current>strong:before,.portal-state-pill:before{content:'';display:inline-block;width:9px;height:9px;border-radius:50%;background:currentColor;margin-right:8px;vertical-align:middle}
[data-state=online]{color:var(--online-ink)}[data-state=offline]{color:var(--offline-ink)}[data-state=paused]{color:var(--accent)}[data-state=busy]{color:var(--accent)}[data-state=unknown],[data-state=neutral]{color:var(--muted)}.portal-state-pill{display:inline-flex;align-items:center;align-self:flex-start;padding:6px 10px;border-radius:8px;background:var(--surface-soft);font-size:12px!important;font-weight:650;line-height:1.5;white-space:normal}.portal-state-pill[data-state=online]{background:var(--online-bg)}.portal-state-pill[data-state=offline]{background:var(--offline-bg)}.portal-state-pill[data-state=paused]{background:var(--accent-soft)}
.portal-status-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px}.portal-status-grid article{display:flex;flex-direction:column;gap:10px;min-width:0}.portal-card-label{font-size:10px;font-weight:700;letter-spacing:.08em;color:var(--muted)}.portal-status-grid strong{font-size:18px}.portal-status-grid small,.portal-metrics small{font-size:12px;line-height:1.5;color:var(--muted)}
.portal-controls{padding:24px!important}.portal-control-buttons{display:flex;flex-wrap:wrap;gap:12px;margin-top:20px}.portal-control-buttons button{min-height:52px;padding:14px 22px;font-weight:700;font-size:14px;display:flex;align-items:center;justify-content:center;gap:10px}.portal-control-buttons button[hidden]{display:none}.portal-control-buttons button:disabled{opacity:.45;cursor:not-allowed}.portal-pause{color:var(--accent);background:var(--accent-soft);border-color:var(--accent)}.portal-end{color:var(--danger);border-color:var(--danger);margin-left:auto}.portal-metrics{grid-template-columns:repeat(4,minmax(0,1fr));gap:16px}.portal-metrics article{min-width:0}.portal-metrics article>span{font-size:13px;color:var(--muted)}.portal-metrics strong{font-size:29px;margin:10px 0 8px;line-height:1.2;letter-spacing:-.03em}.portal-queue{display:grid;grid-template-columns:minmax(0,1fr) 150px 120px;gap:20px;border-color:var(--line)}.portal-queue:last-child{border-bottom:0;padding-bottom:0}.portal-queue button{margin:0;min-height:42px}.portal-queue-identity{overflow-wrap:anywhere}.portal-queue-identity small{color:var(--muted);font-size:12px;margin-top:4px}.portal-queue .portal-state-pill{align-self:center}.portal-history-card{padding:0!important;overflow:hidden}.portal-history-card .portal-section-heading{padding:24px;margin:0}.portal-history-card td:last-child{overflow-wrap:anywhere;max-width:350px}.portal-empty{padding:24px!important;color:var(--muted);text-align:center}#portalMessage:empty{display:none}#portalMessage:not(:empty){border-radius:10px;padding:12px 16px;background:var(--surface-soft);border:1px solid var(--line)}#portalMessage.error{color:var(--danger)}
@media(max-width:900px){.portal-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.portal-hero{align-items:flex-start}.portal-current{max-width:260px}.portal-end{margin-left:0}}
@media(max-width:600px){body:not(.portal-login) .operator-portal{padding:16px 16px 32px}.portal-header{gap:12px}.portal-header .brand{font-size:16px}.portal-header>span{display:none}.portal-header #portalSignout{margin-left:auto;font-size:12px}.portal-page-heading{align-items:flex-start}.portal-page-heading h1{font-size:24px}.portal-page-heading>button{font-size:0;min-width:42px;padding:10px}.portal-page-heading>button:after{content:'↻';font-size:20px}.portal-hero{flex-direction:column;gap:24px;padding:22px!important}.portal-current{max-width:none}.portal-current>strong{font-size:22px}.portal-identity h2{font-size:20px}.portal-status-grid{grid-template-columns:1fr;gap:0}.portal-status-grid article{gap:8px;padding:18px 20px;margin-bottom:12px}.portal-control-buttons{display:grid;grid-template-columns:1fr}.portal-control-buttons button{width:100%;min-height:52px}.portal-controls{padding:20px!important}.portal-metrics{gap:12px}.portal-metrics article{padding:18px 14px}.portal-metrics strong{font-size:23px}.portal-metrics small{font-size:11px}.portal-queue{grid-template-columns:minmax(0,1fr) auto;gap:12px}.portal-queue button{grid-column:1/-1;width:100%}.portal-history-card .portal-section-heading{padding:20px}.portal-section-heading{align-items:flex-start}.portal-section-heading>span{max-width:95px;text-align:right}}
.portal-timers{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:16px}.portal-timer-card{display:flex;flex-direction:column;gap:12px;min-width:0}.portal-timer-value{font-size:clamp(30px,3.3vw,44px);font-weight:750;line-height:1.2;letter-spacing:.01em;font-variant-numeric:tabular-nums;font-feature-settings:"tnum";white-space:nowrap}.portal-timer-card small{color:var(--muted);font-size:12px}.portal-timer-pause.timer-active{border-color:var(--accent);background:var(--accent-soft)}.portal-timer-pause.timer-active .portal-timer-value{color:var(--accent)}.portal-timer-call.timer-active{border-color:var(--online-mark);background:var(--online-bg)}.portal-timer-call.timer-active .portal-timer-value{color:var(--online-ink)}@media(max-width:600px){.portal-timers{grid-template-columns:1fr;gap:0}.portal-timer-card{padding:20px;margin-bottom:12px}.portal-timer-value{font-size:38px}}